Process mapping is one of the flow charting. It was introduced by Frank Gilbreth in the presentation “Process Charts – First Steps in Finding the One Best Way”. In Six Sigma Process Mapping is used to describe the mapping of business processes as series of cross-functional flowcharts.

To improve a process, you must understand the process. Complexity of processes and lack of understanding constrains management’s attempts to improve processes. Analytical skills and process mapping skills allow us to understand and communicate processes to management, staff and users.

Process mapping can be extremely valuable because it can identify improvements in a number of aspects in the work place, including:

1. Increases understanding of the work process
2. Provides understanding of resource allocation
3. Documents training procedures
4. Tracks workflow
5. Increases staff awareness
6. Streamlines the process flow

A process map is a graphical representation of process flow identifying process steps, critical inputs & outputs of each step (x’s & y’s) & opportunities for improvement.
It should consist:

1. Major activities/tasks
2. Sub-processes
3. Process boundaries (top level vs. detailed)
4. Process inputs & outputs: X’s & Y’s
5. Process step inputs & outputs: x’s & y’s

Lastly, it should be reviewed and updated frequently.

Click to gain access to the Process Mapping Tool Excel Template for quick “click and select” mode to draw ready-made shapes into the template cells, auto-placement of testboxes for process inputs & outputs, and risk analysis tables/charts.